Tag: customer service
Aug 6, 2018
Principle of BureaucratizationWatch this video on YouTube A client recently told me about her first medical checkup after becoming eligible for Medicare. “The doctor said things like, ‘They require us to fill out this form,’ and ‘This test is...
Jun 13, 2016
Company Culture and Customer ServiceWatch this video on YouTube I wrote this in the Minneapolis airport on my way home from a speaking engagement on the east coast. I rose at 3:30 am EDT that morning to catch a 5:40 a.m. flight. Another airline offered a better...
May 4, 2015
Filing a Consumer ComplaintWatch this video on YouTube You pay a contractor to fix a drainage problem in your yard, only to discover with the next rain that you have a swimming pool in your basement. You keep getting phone calls from a collection agency about a debt...
Feb 17, 2014
Travel on a Budget with RV RetirementWatch this video on YouTube “What do you plan to do when you retire?” “See new places!” In my experience, the number-one activity most people look forward to when they retire from earning an income is...
Feb 10, 2014
Small Claims Get Results With Big CompaniesWatch this video on YouTube Every business, no matter how good, will now and then find itself in a position of failing to deliver on a promise. Conscientious companies will quickly admit to the failure and do whatever is...
