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Tag: Holacracy

Principle of Bureaucratization

Watch this video on YouTube A client recently told me about her first medical checkup after becoming eligible for Medicare. “The doctor said things like, ‘They require us to fill out this form,’ and ‘This test is covered every three years, so...

Holacracy, A New Operating System for Organizations

Watch this video on YouTube “Holacracy is not something to go beyond, it is beyond.” This statement from David Allen, author of the iconic book, Getting Things Done, illustrates the challenge of describing the Holacratic approach to operating an...

Company Culture and Customer Service

Watch this video on YouTube I wrote this in the Minneapolis airport on my way home from a speaking engagement on the east coast. I rose at 3:30 am EDT that morning to catch a 5:40 a.m. flight. Another airline offered a better schedule that would have allowed me a full...